Customer Support: +61 2 9633 4446

FAQ’s

1. What are your delivery/shipping rates?

Australia Wide

Australia Wide Shipping – Flat rate $14.95

We do not ship to P.O Boxes or Parcel Collection Boxes.

We use FastWay couriers for delivery from Monday-Friday 9 am-5.30 pm.

 

United Kingdom Shipping In Australian Dollars

Starting from $9.85=£6.00 for ONE Master

1-Traditional Round Master or 1-Versatile Rectangle Master $9.85

TRM Pack includes: 1-Traditional Round Master, 1-Spatula & 1-Knife. $13.95

VRM Pack includes: 1-Versatile Rectangle Master, 1-Spatula & 1-Knife. $13.95

TRM+VRM Pack includes:1- Traditional Round Master, 1-Versatile Rectangle Master + 1-spatula, & 1-Knife. $13.95

You are welcome to order any combination of Masters. The flat rate of $13.95=£8.50 will still apply to your order per Pack of your choice.

We use Royal Mail 48 & Interlink to deliver our products to you.

Our Delicake Team will assist you further via email, should you require further confirmation. info@delicake.com.au Or see our UK page for more details.

 

International Shipping In Australian Dollars

Starting from $30.00 for up to ONE PACK

TRM Pack includes: 1-Traditional Round Master, 1-Spatula & 1-Knife. $30.00

VRM Pack includes: 1-Versatile Rectangle Master, 1-Spatula & 1-Knife. $30.00

TRM+VRM Pack includes:1- Traditional Round Master, 1-Versatile Rectangle Master + 1-spatula, & 1-Knife. $60.00

You are welcome to order any combination or the Masters alone. The flat rate of $30.00 or $60.00 will still apply to your order for your overseas destination and depending on the Masters of your choice.

We use DHL to deliver worldwide.

Our Delicake Team will assist you further via email, should you require further confirmation. info@delicake.com.au

2. How do I check the statue of my order?

Australia Wide:

All orders received before 9.30 am- will be sent out for delivery same day, depending on your destination, you will receive goods within 2-10 days.

Any orders after 9.30 am- will be sent the next day for delivery within 1-10 days depending on your destination.

International Orders:

All orders received before 2.00 pm- will be sent out for delivery same day, depending on your destination, you will receive goods within 3-10 days.

Any orders after 2.00 pm- will be sent the next day for delivery within 3-10 days depending on your destination.

 

3. Which payment methods do we accept?

We accept the following payment.

Pay pal:

Credit Cards:

Direct Debit: Delicake BSB: 032-072 Account:623-270

Please include your full name or order number on the payment description for our reference.

Note: orders will be sent when funds are available in our account.

4. How do I use the cake ware?

Please view our slide show/video ‘How to use this product’

Assemble:

1. Attach the base and sleeve together using the indent snug fit to ensure security. Delicake facing up.

2. Put your fresh ingredients in the mould.

3. Cover using the lid and refrigerate/freeze. Delicake facing up.

Disassemble:

1. Remove lid gently.

2. Put both hands on the sleeve firmly and slowly raise the sleeve from the base and lifting the upwards.

3. Ready to serve on the base at any table using non abrasive cutting utensils.

Care Instruction?

How to clean:

1. Use warm soapy water with soft cloth

2. Do not use scouring pads or abrasive soap

3. Do not put in dishwasher

Precautions:

1. Do not put in oven or on stove top

2. Do not allow any direct or indirect heat next to product.

  • SHIPPING SERVICE

  • World Wide

    7-14 Days

  • Fast And Reliable

    Delivery

  • Excellent

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